FAQ

Do I need to create an account?

No, you may checkout as a guest, checkout is quick and easy. Many customers choose to create an account so their information is saved when they return to re-order.

Should I subscribe to Get A Bag's e-mail newsletter?

From time to time we update our customers with new products, sale items and discount codes that may be applied for a limited time, so if you wish to receive updates and promo codes please submit your email.

Is there a discount if purchasing in bulk?

Yes, for higher quantity orders we offer a discounted price. Please email us at: info@getabag.com with your inquiry. Please include your city, state and zip that we may also calculate a shipping cost for you.

Can I have my products imprinted or embroidered with a company name and / or logo?

Yes, most of the products Get A Bag offers may be imprinted, debossed or embroidered for larger quantities. Please email us: info@getabag.com with your inquiry. Also include your art file if available and provide the following information:

• Company name
• Contact name
• Phone number
• SKU number
• Item color
• Imprint color (if applicable)
• Quantity
• Specify either "imprinted" or "debossing" for leather items
• Specify "embroidered" for other materials (if offered by the manufacturer)
• City, state and zip code (for calculating shipping cost)

NOTE: We cannot personalize single item orders.

What are my payment options?

Visa, Mastercard, Discover and American Express. In certain cases we do accept a purchase order, prior approval by management.

When will my credit card be charged?

Your credit card will only be charged when your order is processed and ready to ship. When you enter your credit card information on the final review page, we will give you an order confirmation number and this will be your receipt, please retain for your records. You will also receive an e-mail confirming that your order has been received which at that time your order will be pending in our system until you are notified the order is processing. We will send you another e-mail to notify you when your order has been shipped and post a tracking number.

Are my purchases taxable?

No, many states allow for tax-free shopping online but, Get a Bag does charge for sales tax for any orders that ship within the state of Pennsylvania.

How long will it take for my order to be shipped, and how long will it take to arrive?

When orders are received during normal business hours, we do our best to ship the same day if orders are received before 11 a.m. EST or the next business day. Orders are not shipped on the weekends or holidays. Most of the products listed on our site are in stock, but from time to time situations beyond our control an item may be out of stock, at that time you will be notified by email and phone informing you of the out of stock item and given the option to place your order on back order, choose a different item or color (if a particular color is not available) or cancel your order.

Depending on the product we use various shipping methods, USPS First Class & Priority mail, UPS or Fed Ex, depending on your location an item may take 1 day or up to 5 working days to deliver. We try to accommodate customers that may require expedited shipping, please contact us: sales@getabag.com or contact us by phone: 717-949-8435 prior to placing your order if faster shipping is required

How do I check the status of my order, and do you provide tracking information?

Yes, you can check the status of your order by logging in to your account, all orders will show pending until your credit card is successfully charged, at that time the order will state processing. Once the order is shipped, the status will show shipped and a tracking number with a link to the carriers site is also provided. Copy the tracking number and click on the carrier link, once the site loads just paste your tracking number, it will provide the details on an estimated delivery date. Keep in mind, during bad weather, whether it's winter time, flooding or hurricanes in some states this can delay shipments even if bad weather does not affect your home area.

Can I make a change or cancel my order?

Please review your order carefully prior to submitting. We will try to accommodate a customer with a color or item change as long as the order has not been submitted to the warehouse for shipping, once it has an order cannot be changed or canceled. If you need to return the item once received you must request a Return Authorization Number.

What Is your return policy?

Please review our Shipping & Returns page if you need to return an item or need to view a complete outline of our return policy.